Complaints

Complaints

If you would like to make a complaint about the service we provide, please send it to Betalo's Complaints Manager/Complaints Manager, Michaela Bäucke Kollem.
Send an email to klagomal@betalo.se and write “Complaint” in the subject line. You can request a copy of the procedure at any time by contacting Betalos Customer Service.
If you are not satisfied with how your complaint to Betalo is handled, you have the opportunity to have the matter escalated internally, you can also contact Allmänna reklamationsnämnden (ARN), box 174, 101 23 Stockholm, http://www.arn.se. A notification to ARN must be made in writing. In order for the committee to review the case, value and time limits may apply.
You also have the opportunity to get guidance from the Consumer Banking and Finance Agency, the Consumer Insurance Agency and the municipal consumer guidance office. These bodies can advise on consumer rights, contract terms and how to proceed with a case.

‍Whistleblowing at Betalo AB (publ)

‍ In order to promote a good working environment, Betalo AB (publ) has set up a whistleblower channel to report irregularities such as crime, unethical behaviour or corruption. You can report anonymously and are protected by law against reprisals. We use the external service WhistleSecure to guarantee your anonymity. Report via: Whistlesecure Betalo, available 24/7 in multiple languages. A special internal team, supported by lawyers, handles all cases quickly and correctly.